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“Flexgate,” for example, was brought to light in January of 2019 Apple didn’t address it until the end of May.
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Lastly, while Apple is offering free repairs for known issues, it sometimes takes months to address the issues customers have flagged. But as long as the company continues to offer vague statements on a “limited number” of affected units, we don’t know how serious these missteps are within the broader context of the Mac laptop lineup. Some of these laptops, ones aged four and older, might be reaching the limits of their lifespans, and repairs are to be expected. There are Reddit threads, support forums, tweets, and personal reports from journalists all extremely useful anecdata. Since Apple doesn’t share specifics on how many laptop units have been plagued with each of these problems, it’s hard to know how widespread the problems are.
One, some of these have been called “repair programs,” and today’s is a “recall program.” It was worded as such because it poses a safety risk. There are a few things worth noting about these repair and replacement programs from Apple over the past year.
(An iFixit teardown later revealed what some of these material changes might be.) The just-announced laptops are still using Apple’s third-generation butterfly-switch keyboard, but the keyboards on the newest models have some physical material changes that the company said would address some of the issues people had been experiencing.
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On May 21, as part of a larger MacBook Pro refresh, Apple said it was expanding its keyboard repair program. Things were quiet on the MacBook front for a while, and then in March 2019 The Wall Street Journal columnist Joanna Stern wrote an entire column with letters missing as a result of her faulty MacBook Pro keyboard.
May 21, 2019: Apple expands its repair program. I just can’t bring myself to deal with the Apple Store at this point in time.) But backing up a laptop requires some form of external storage-either a physical drive or a cloud storage account, neither of which are free-and users were left to figure that out on their own.Īpple said at the time that the issue affects “a limited number of 128GB and 256GB solid-state drives.” (Reader, my own personal laptop is one of the affected ones here. In the notice that went out about this, Apple also strongly recommended that users make a backup of their laptop data before taking it in for service. On this particular day in the year of two thousand and eighteen, Apple acknowledged that some 13-inch MacBook Pro models were having issues “that may result in data loss and failure of the drive.” As a result, it would replace solid-state drives for free.Īgain, these were 13-inch MacBook Pros without Touch Bars the affected units were sold between June 2017 and June 2018. November 12, 2018: Apple announces a solid-state drive replacement program. (Apple has not yet responded to a request to comment on the record about the frequency of its repair and recall notices.) It’s a surprising number of issues for a product line that is emblematic of the company itself and, in the case of the MacBook Pro, one that Apple insists is the “world’s best pro notebook.” The company’s laptops have been the subject of no fewer than five repair notices, including this latest recall, in the past year alone. Apple sells millions of computers per year-18 million Macs were sold in 2018-so even a substantial number of impacted machines could still be considered “limited.” Call it a different kind of theory of relativity.īut the recall is not an isolated incident when it comes to modern versions of Apple’s premium, expensive laptops. The battery issues may very well only apply to a “limited number” of laptops, which is what the company almost always says when there’s a problem with its hardware.
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The batteries, according to Apple’s support page, “may overheat and pose a fire safety risk.” The recall is said to affect 15-inch MacBook Pros with Retina displays sold between September 2015 and February 2017, and Apple is replacing batteries for free on eligible laptops. Earlier today Apple announced a recall for some of its MacBook Pro laptops because of problematic and potentially hazardous batteries.
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